[rajbot]

I work at Slack and have learned a lot from our Incident Response program. Brent Chapman helped put it together, and has a USENIX talk about it here: https://www.usenix.org/conference/srecon21/presentation/chap...

Response for this incident went by the book, as described in Brent's talk above. Incident Management programs like these ensure that incidents can be resolved while also minimizing stress and chaos for engineers and other responders.

PagerDuty has a good Incident Responder and Incident Commander training courses, if you are interested in setting up a program similar to Slack's:

- https://response.pagerduty.com/training/courses/incident_res...

- https://response.pagerduty.com/training/incident_commander/

Fun fact: Brent Chapman is also known for creating the `majordomo` mailing list manager from the early 90s