[pqseags]

I can also sympathize with the engineers trying to fix this, but I hope that they wouldn't be thinking that they could be fired for this. Successful teams that I have worked on, even at big companies with high-usage products, have always promoted a culture of "systems break - let's improve the system, not blame a person". Any 'mistake' by an employee is actually a sign of a problem with the system. Any resilient system should account for human errors - those always happen. I wouldn't want to work for a team or company that would consider firing somebody for causing an outage rather than addressing the root cause.