[solatic]

If you listen to what people say they want, it becomes difficult to actively ignore that in favor of a better overall solution. The sheer fact that a solution was proposed becomes ammunition that the proposed solution is what you should build. It becomes a form of authority bias.

Part of the insight that good product managers have is that their customer base aren't omniscient gods. They're flawed human beings like the rest of us, with limited experience and perspective. Our customers often don't know what we're capable of building, so why should we let our customers' proposals limit us?

This is why it's most important to focus on customer suffering. The facts of the gap that stands between them and happiness. That is the purest signal.