[krageon]

As with all communication methods, it just fundamentally works better (or at all) if you're already charismatic. And when you are already there, the form you use for conversation does not matter - all that matters is that the other party feels heard. Sadly, you cannot train charisma.

In situations where you have a gathering of people with very little charisma and they're all trying to not hate each other, it just won't work. Because nothing will work - this is how groups of people are.

That said, I would never say that in a work context. In a work context I would tell two people with a conflict that they cannot solve together to request mediation from someone that I already know is charismatic :)