[yuzuquat]

There are a lot of comments here that tell you to listen and to give your focus to the other individual. To give this a bit more specificity, I would highly recommend learning how to paraphrase and mirror (https://counseling.education/counseling/skills/reflecting.ht...). It took me a long time to recognize this, but now that I do, I see it everywhere in empathetic individuals. To put it simply, summarizing the other individual's emotion and telling it back to them ("that sounds like a stressful situation") without offering solutions helps the other party feel heard.

What's also been really helpful for me was when I began seeing a therapist. These are skilled professionals, and if you listen carefully, you can hear how they craft their words to foster connection. You might be able to take inspiration from the way they lead and listen during conversations.