[nzoschke]

Thank you for sharing. This matches my experience too.

Empathy starts with listening and continues with making a safe space for someone to share deeper feelings.

Passing judgement, problem solving, or dominating the conversation are anti patterns.

I was lucky to get some management training in active listening at a past job. It felt like common knowledge to me but thru training and practicing at work I was surprised to see how uncommon following the fundamentals are in the workspace.

Often everyone is too “busy” and “results oriented” to communicate clearly and to make time to actually listen to one another.