[CPLX]

Really listen to people. Like really, genuinely, listen.

Try to remove (or reserve) all your instincts to judge or evaluate their actions and just focus on listening to people with the premise that their problems, to them, are just as real and important to them as yours are to you.

Remember that essentially all people have a personal narrative where they are the aggrieved hero of the story trying to do the right thing while challenged by outside forces.

Try to listen and understand how and why they feel that way about themselves. They’ll be able to tell.