[CSMastermind]

My only criticism of that article is that it seems to assume that policies and processes have good intent to begin with or that they solved a real problem.

During my time in the corporate world, I'd say most policies and processes are the exact opposite. They're invented to try and formalize human behaviors and interactions, either because the people inventing them are deficient in social skills and anything that makes other humans more predictable is preferrable to them or because they just generally fear uncertainty and don't trust people to have good judgement in unique situations.