[jabroni_salad]

It comes down to monitoring, alerting, and followup. In other words, "good ops", which is lacking almost everywhere. Unfortunately that is always a moving target, with added complexity being that we're an external service provider and have limited authority in the client environment. Also, the sorts of companies that outsource their ops will also be willing to change providers multiple times, so it's often like trying to live in a library that has seen many generations of librarians each with their own ideas for how things ought to be organized.