[fengjiabo2400]

A tracked user is anyone who opens your app. Yeah with people who are familiar with survey tools we've heard similar feedback as what you said. The reason we're currently pricing it based on MTUs is because we actually track what users do (i.e. events and sessions) in the background, and give you the option of targeting any specific user cohort anywhere in their user flow to get the most relevant and contextual feedback in the moment. So our vision is to give you qualitative + quantitative insights in one wholistic view. A second reason is that our product's goal isn't to give you some static reports, but rather we'd want to help you GROW your user base with insights - build features users care about, address the issues they had in your conversion funnel, so you can grow. That said, we are staying flexible and open-minded so some situations we do have custom pricing with our customers based on their needs if that's more special.

[nkmnz]

How do you count users from the EU who send „do not track“ requests via their browser? It would actually be illegal for you to track them - would they count?

[fengjiabo2400]

No they wouldn't count. We need to explain this better in our docs so thank you for bringing this up, it's on my to-do list now. Oh, btw we do not use cookies so if your site didn't need cookie notices before, you won't need them after adding 1flow.

[nkmnz]

Thank you for the reply!

Not to be nitpicking, but it’s not (only) the cookie that requires consent, but the storage and the use of the data itself. So if your customers do not have a cookie consent yet, they might even have _more_ work to do to implement your solution because they still have to ask for permission and store the answer.

[fengjiabo2400]

We believe in a privacy-first internet. We also believe in continuously listening to users efficiently to solve their problems better. I think there's a right way of doing it and we're on a mission to pave the way for all teams building software.

[fengjiabo2400]

For sure this is good feedback! We've planned a feature for explicit user consent at the first interaction, so that our customers who don't already have good privacy practices in place will use our one-click solution.