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by luka-birsa
1590 days ago
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We're happy users of Confluence (SaaS version) and try to store all knowledge there. At 50 employees we have multiple teams approaching the Confluence as a KB with various success so there are a couple of takeaways. 1. You need to mandate that everybody uses one tools and push for the use from the top down as well as showcase the use bottom-up. 2. Split responsibilities on a per team level; eg people working on product lead the product confluence page, people working on hardware lead the hardware confluence page... 3. Try hard to push all relevant discussions and decisions to the same KB. 4. Request that leads schedule time for updating knowledge base (we sometimes push for this via OKRs). 5. When people are leaving the company, we primarily push that they update the KB to the maximum (other work is not important after they give notice). |
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