[OldTimeCoffee]

If you file in small claims court, they might settle. Saying you're going to file doesn't work like that (because people say it all the time and very few people follow though). At most large companies, the script if you threaten legal action is to notate it in their file, refer them to the legal department and stop communication except through legal.

Long story short, don't threaten lawsuits. Just file the suit.

[lotsofpulp]

I figure it is worth trying anyway, as the cost to send an email/phone call is almost nothing compared to the time it takes to fill out paperwork for the small claims court and actually go and deal with that.