[agopaul]

Linode's great support is what is preventing us to migrate to AWS or GCP.

Funny story: 2 months ago GCP blacklisted a few of Linode's IP subnets and we were cut out from using Google APIs. I was unable to get in touch with GCP support (not event complaining on social media) as they charge for support.

I asked to Linode's support if there is something that I could do even though it was not an issue created by them and they were aware of the issue and offered me to migrate our VMs to an IP subnet that was not banned.

[pid-1]

AWS' support is pretty awesome in my experience. Never would use anything ran by Google tho.

[nucleardog]

Yeah. I've never paid for any sort of support contract and have never once ran into an issue where (1) I couldn't reach someone and (2) that person wasn't empowered to fix my issues. And by "issues" in some cases I'm talking like "facilitate a $150k refund".

Hell, I've been testing some "beta" products in AWS on my personal account with a spend of like... a couple grand a year and been put in touch with the lead engineer on the team responsible for the product to dig into my problems.

Google, on the other hand, even paying over a million a year for AdWords I regularly ran into problems that crossed into other domains and while the AdWords support staff were relatively easy to get a hold of, even once you were over the wall they were pretty honest in saying they wouldn't be able to get support on issues crossing into other teams and just suggested trying to find workarounds.