| As always, read whatever patio11 wrote about that. For example: "Wufoo + Free Incentivization = Cheap, Effective User Surveys" https://www.kalzumeus.com/2010/01/17/wufoo-free-incentivizat... (No HN discussion) "Your first ten customers: How should you communicate with customers?" https://stripe.com/atlas/guides/starting-sales#how-should-yo... (HN discussion https://news.ycombinator.com/item?id=15534034 598 points | Oct 23, 2017 | 133 comments) Can I add my own advice: In a previous post you said that you are using surveys. How long are them? I have very little patience and I'd answer only 2 or 3 questions, like * Do you have any comment or feature request? * Email/phone to ask more about this. (optional) * [Not enough patience. I ignored the third question and closed the browser!] Probably people has more patience than me, but try to make it short. |
I don't like using surveys for initial user research at all, preferring actual 1:1 user interviews instead, which is why I ask you these:
1. What is your biggest business pain point now - something that frustrates you and you're struggling to solve well/with low overhead?
2. If I were to solve this, would you still have very little patience or would you be excited to meet 1:1 with me and explain this pain point?