[normac2]

Is the idea that the product (once it's caught up) will be as good or better (and/or at least reach more people) than the original? Or is he OK with people being worse off than if your company never existed and the better product got to take the lead?

[welfare]

Better is a 100% subjective term and there's a huge discrepancy between what engineers believe is a better product and what users/customers do. Our product was and still is technically inferior to competition but we still have an NPS of 9 and are extremely sticky, why? Because of our amazing sales, marketing and customer success teams who've built excellent relationship with the customers.