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Here is another example of a software error causing lost money. It’s nowhere near as bad as for these postmasters, but quite a few real people must be getting ripped off.

I bought a prepaid SIM card from Vodafone which was supposed to be 45Gb for 2 years for £45 in August 2021, it’s for a tablet and I don’t use it off wifi very often. The data just stopped working recently, I complained and they told me the plan was activated in 2020 and had expired. I said that was impossible and I had the receipts to prove it and they were supposed to have fixed it but haven’t done so. I think they are just betting that I won’t bother to follow it up any more. It just so happens that I don’t need a lot of mobile data and that setup is convenient for me but I wonder how many people on low incomes who use prepaid SIMs are being swindled out of their money by Vodafone. I’m tempted to take it to small claims court just on principal, but I don’t know if I can find the time or the energy to do it right now.