| details matter
in both product design and
customer service i had a second hand 12" powerbook G4 with applecare that gave me a lot of problems—i think it was seven screens of death—bad joojoo. anyway, it had finally gotten that usual suspects replaced all at once, and it worked fine, until the week applecare expired and the devil came to take back it's own. so the guys at the mac experience gave me a number to call and the conversation went something like this: so, i love the idea of this computer, but it doesn't seem to love me, any chance i could get fair market value for it or something? _well let me take a look at its history_ and after two minutes or so _well you're out of warranty…_ PAUSE (oh shit, i'll have to sell it for parts on ebay) _…but that's a lot of fixes and we're gonna go ahead and settle with you. since we no longer make a 12" powerbook, what would you like a 13" macbook or a 15" macbook pro_ let's just say that that was the last thing i expected. |