Hacker News new | ask | show | jobs
by russjr08 1589 days ago
> replying to a message brings a clickable line of what you are replying to which jumps back up to the previous line in the chat.

I actually really despise this feature, because it pings the user you're replying to by default and you have to explicitly turn it off as a user sending the message. "Server" admins cannot change the functionality around.

From a personal standpoint it's not generally a problem, but my company uses Discord as a support platform so we (the staff) end up constantly getting pinged when we do not want to, especially when it's for a message that we may have posted in our general "community area" a few hours ago, and someone has just now decided to reply with "lol" and it generates a ping for it.

Pinging should be opt-in not opt-out, just like when replying to someone before hand, you explicitly needed to make a conscious choice to ping them.

Even worse, when the feature was first released, literally editing your message (even if you explicitly turned off the ping) caused it to ping the other user.

It's actually against our rules to ping support staff in ticket channels (primarily because someone will either ping everyone with the staff role upon two seconds after the ticket opens - or ping a staff member to "bump" their ticket), but its not like we can realistically enforce that for reply-generated pings due to the fact that most of the time its accidental (we do ask them to turn off the ping after the first time - and a good chunk of the time people "forget" to still do so, whether intentionally or unintentionally). /endrant