[imperialWicket]

I could not agree more. And not only should all projects include QA, but they should include QA by an actual quality assurance analyst or team. QA performed by minimum wage (or low payed) temps or short-term services tends to be next to worthless. Also, don't even think about using a spreadsheet to track issues.

QA needs to be done, and it needs to be funded. Everything you put into will return in less development time (overall, not necessarily in the short term), and more satisfied users.