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by sgt 1594 days ago
Not related to Booking.com, but these types of companies sometimes screw you over in ways you didn't even imagine.

On my first trip to the USA (traveling from South Africa), Travelstart managed to somehow inject the word "DOCUMENT" into my name that was on the tickets.

So my name e.g. "JOHN DOE" became "JOHN DOCUMENT DOE". At the customs/border control in Atlanta they noted that my ticket's name didn't correspond to my passport, which was actually a huge problem. Luckily they eventually let me into the country because the TSA agent was super friendly and "vouched" - which is bizarre on its own.

Needless to say, I always order tickets directly from the airliner now.