[_boffin_]

https://www.cs.cmu.edu/~jsherwan/JS-thesis.pdf

[jsherwani]

Yes, that’s it! An easier and shorter read may be the final paper I published in that domain, which talks more about the difference between literate and low/non-literate users:

http://www.cs.cmu.edu/~jsherwan/pubs/orality-hcid-itid09.pdf