[johnebgd]

I lived in a Greystar building starting in 2013 for three years in Chicago and one year in Sacramento before moving into a different rental company building in San Francisco. They were excellent, extremely attentive to problems. The buildings were well maintained. Not saying your experience wasn’t valid just that mine was very different.

[onphonenow]

It can be heavily dependent on area etc. Rent control areas / for-cause eviction areas - you can get some pretty horrific maintenance situations. San Rafael I think is now for cause, required mediation on rent increases and "bad faith" means that the increase is not valid.

That said, these guys look like scum - but I've seen nongreystar crap properties as well.

One thing - I wish review sites would not let them change names and start fresh on reviews for a property at a given address.

[elipsey]

I wouldn't be surprised if there were considerable variation between properties. My observation was that there seemed to be a remote higher level management office that was out of state, and out of touch with local conditions, but still trying to control costs aggressively. So the one local property manager was grossly overworked and under-resourced. She actually seemed quite pitiably desperate (and there was turnover in that role).

Also, maybe in lower COL areas than SF bay it might be easier for them to source labor and services at a cost they were willing to pay. They kept saying it was because of covid, but my previous and following landlords both managed to provide basic essential services like legal mailboxes and working toilets. ¯\_(ツ)_/¯

[mimikatz]

I can 2nd this. I lived at a Greystar building for a couple years and it was a much better experience than the one I moved to afterwards.