[skrebbel]

A word of warning wrt hard-relying your service on Cloudflare. They have hidden undocumented limits. When we hit those, they dropped ~10% of our traffic without warning and they did not respond to our support requests with anything other than platitudes, despite us being on their business plan. After ghosting us for 2 weeks they tried to upsell us to the Enterprise plan for more leeway on said undocumented limits (all the while not providing any insights as to what limits we were hitting, nor how).

I don't think they were malicious, I suspect growing pains, but it very much didn't match their stellar reputation.

After that experience we made sure not to rely on them for anything that we couldn't instantly turn off or switch away from. I'd run a blog behind cloudflare without worries but not sure anymore about nontrivial high-traffic applications.

[jgrahamc]

The sounds weird. Please email me (jgc@cloudflare) and tell me what happened.

[stavros]

I come to HN for the articles, but I stay for the customer support.