[kqr]

Granted, I'm just a single data point, but I've applied Voss' recommendations when negotiating purchases, salaries, and daily with my children. It's really improved my negotiation skills across the board.

In fact, negotiation is about helping people realise what's in their best interest among the options out there, rather than the options they want to be out there. But people won't hear what the available options are until they're sure you've heard what they want the available options to be.

Another good book in the same vein is How To Talk So Kids Will Listen And Listen So Kids Will Talk. It's not just about children.