[forinti]

I think there is an aspect worthy of analysis there.

He has clearly been reading up on The Toyota Way and one aspect of it is that they look to understand well a process before automating it.

I have found that a lot of complexity comes from mindlessly automating processes: you end up with systems integrations and data conversions that add a lot of complexity and are often brittle too.

[elcapitan]

This is indeed very typical for many digital automation projects created by bureaucracies. As the head of a German airline said, "If you digitize a shitty process, then you’ll end up with a shitty digital process".