Hacker News new | ask | show | jobs
by ComradePhil 1600 days ago
Support requests can be kept as long as you anonymize them. This is true for everything else. Look up "GDPR anonymyzation".
1 comments

Yes, if you mean true anonymization – i.e. not pseudonymization (e.g. replacing names with a pseudonym) or in any other way retaining personal data (internal identifiers, usage patterns or attributes that combined result in a unique enough fingerprint to identify a specific person, etc.)