[smf]

> Bottom line: our duty of safeguarding customer data trumps this weeks fashionable spam heuristics.

I haven't suggested that you do anything differently to that.

Keep the data, keep the accounts, do whatever you feel is best for you and your business.

All I've said is to be smarter when it comes to sending email to old accounts that are repeatedly bouncing. I've outlined what was wrong and I worked with your engineers to resolve it.

[rsync]

An aside:

The screenshot I got of your conversation with (Dave) was, indeed very well done and was both informative and actionable. You responded to us very quickly and with a high level of professionalism.

Further, participating here in this HN discussion is noteworthy and impressive.

FWIW, we immediately complained to he.net about the bad actor elsewhere in that /24 ... we'll see.

[smf]

> The screenshot I got of your conversation with (Dave) was, indeed very well done and was both informative and actionable. You responded to us very quickly and with a high level of professionalism.

> Further, participating here in this HN discussion is noteworthy and impressive.

Thank you - much appreciated.

The quality, morals and perception of our product and how we treat people matters to me greatly which is why I'm always happy to get involved in discussions like this.

As is evidenced from other post on this topic, there are a number of competitors that don't behave in the same way and that leads people to think we are all the same and I absolutely want to challenge that perception when it comes to us.

> FWIW, we immediately complained to he.net about the bad actor elsewhere in that /24 ... we'll see.

Thanks, feel free to refer them to me and I'm happy to provide as much evidence as they need.