[throwaway984393]

I just started writing up a formal process on how to improve the small bits gradually. It's actually way more complicated than you think at first... Presenting a user problem, identifying root causes, proposing a solution, mapping out the individual components, listing all of the steps needed to complete a solution, working on each step, and validating each resulted in an improvement based on measurements. There's all these little details to consider to get each one of those right. Maybe this is all well described in some software project management book, but I've not seen it.