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There are thousands of coffee shops of various calibres, so I'm not even remotely suprised that two people could have different experiences. I definitely had it happen at more than one coffee shop. It definitely wasn't all of them, or even a majority. For example:

> 9. Market Lane Coffee: Queen Victoria Market

> The only milk baristas serve is full fat cow’s milk, the coffee only comes in one size, you have to put your own lid on your takeaway, a cappuccino or latte costs $4.80, and there is always, always a line. The seasonal blend offers a full-bodied, hazelnut-heavy cup with apple undertones.[1]

That is not the one I remember it happening at, but it serves to illustrate. The other thing that used to happen sometimes is "We only use full-fat milk". I hadn't remembered that until I tried finding a reference for the cup sizes.

[1]: https://www.timeout.com/melbourne/restaurants/the-best-coffe...