|
|
|
|
|
|
by teekert
1603 days ago
|
|
|
I've seen apps completely ditch their current target group for something else (like bunq, a Dutch fintech company that targeted banking Nerds (we have an API!), then pivoted to Hipsters (we have #insta inside our banking app!)), that go from 4.8 to 1.8 stars over-night and boom, 2 days later they're back at 4.9 claiming users love the new app (oh and we hid the forum a bit deeper in the app, we don't want new users to come across that helpful community that turned into a list of complainers over night!) I don't trust the appstore reviews anymore. I mean how can this be: https://apps.apple.com/nl/app/bunq/id1021178150#see-all/revi... ? |
|
|
The ratings are very broadly 80% 5-star and 20% 1-star, so technically 4.2 is right. It's just that it's massively bimodal rather than mostly 4-star reviews as you might expect (which you can see if you look at the histogram) and that recent reviews are overwhelmingly bad (which you can't directly see, but those new 1-star reviews seem to be the featured ones).
Right now the app developer chooses with each new release whether to keep existing ratings or restart from scratch. It would be better if the users get to decide (i.e. actually see the chart of ratings over time) and/or it's automated somehow (e.g. if there's a big step change in the latest release, that gets detected and highlighted automatically).