[deathanatos]

Politicization, yes; I've never heard of SLAs being tied to status pages. It is like pulling teeth to get most cloud providers to credit the account when they don't meet SLA, and one always has to ask for it; heaven forbid if credits were paid out automatically when service wasn't rendered.

Or you get weasel-worded out of it. I had a cloud provider deny a service credit; the SLA stated that the service was only out of SLA if it didn't return 2xx. Well, the API returned "2xx Accepted — your request is being processed", and you could use the API to query the job, and the job … never finished or made any progress at all. But the API returned 2xx the entire time, so that was "within SLA".