[bryanrasmussen]

>You have an "account" regardless.

I think this might differ if you're in the U.S or out, here in Europe often it is like this:

In the app/website you have an "account" that you get by entering data into form fields which takes a while, and which then gets stored into a database and is saved forever unless you go through some extra steps to make sure it doesn't which will be complicated by how well the app / website has been programmed to handle these potential extra steps (if at all)

On the phone you have an address that the guy writes down on the piece of paper for the delivery guy and is thrown out afterwards.

[windowsrookie]

Possibly it is different in Europe. Here in the US, when you call in an order your address is also stored in a database forever and tied to your phone number. That is exactly why next time you call they already know your address.

[astura]

In the US a few places I order from when you call they associate your phone number with an "account" on their POS system, which comes up automatically when you call. It gets created automatically the first time you call/order. It stores your name, address (if you get delivery), order history, and credit card number (if you pay by card).

[rustandstardust]

You're right, I was thinking US-centric. Here in the US any pizza place you give your name and number to has an account for you, from my experience.

[kritiko]

My local in NYC does a booming cash business (they offer a hugely popular cash special on Tuesdays & if you pay cash, tax is “included” - I think charging tax on card orders is to cover their transaction fees? But maybe a bunch of this is unreported.)

They’re on apps, but they write your order on a paper ticket if you are a phone, pickup order and only take your name.