Hacker News new | ask | show | jobs
by echelon 1598 days ago
Your best bet is to get ahold of actual Facebook engineers, and this is a good place to do it. Take this issue to Twitter as well. It looks like your previous posts didn't make it to the front page, but with any luck this time you'll get some real traction.

The suggestion in a previous thread about buying an Oculus to get priority customer support is also not a bad one.

Do you have any snapshots of your membership base? Maybe you can reach out and start anew. Check your email, as it'll typically have a lot of names and accounts. Also see if archive.org and archive.is have snapshots.

If and when you do get your community back, I'd highly suggest starting an internet forum and directing some or all of your community there.

3 comments

Facebook engineers wouldn't be able to help unless they can personally vouch for the person affected for privacy and security reasons.
Didn't Facebook had an internal employees only support system that was quick to respond a was encouraged to be used on friend and family issues?
Yes, but limited to family or friends that you could personally vouch for.
I had an issue with Cash App recently and support just put me in a death-spiral so I looked up the phone numbers of some execs and texted them. At first they were helpful in escalating the issue, but then they terminated my account for contacting their employees outside the online support channel lol.
>Your best bet is to get ahold of actual Facebook engineers,

Isn't this exactly what the OP is asking HN to help them do? It's not like they asked "what do I do?", they specifically asked for help doing what you've not helfpully posted they do.