[avs733]

We focus on human causes because we connect to them better. And because for many many people these are the concrete things that can understand when I’m a stressful situation. Abstract problems like decades of “capacity management” “workflow improvements” and “right sizing” are so abstract they don’t resonate with someone who is standing in an er in pain. They aren’t dumb they are stressed out. Stress is basically fight or flight…it makes us stupid.

Stress is why I made the firefighters put in safety glasses and got angry at them that I couldn’t find my glasses. Both while trapped under a literal oak tree