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by chandika
5390 days ago
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Do you have a 'no questions asked' refund policy? Do you still ask questions as of to why? We do have such a policy, but we do ask 'why?' in a manner that aims to clarify and improve our service. A subset of the users are nice enough to explain and sometimes addressing that root cause cuts refund rates by about 25%. Btw, would you mind sharing the points in your refund response email template? I would assume the effectiveness would depend on the nature of product, but it'll still be educational me thinks. |
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