[nwiswell]

By this logic Google should do away with their QA department and product support staff.

You spend the $1M because it improves customer value by far more than $1M and that works out for everyone in the long run. This thread is a testament to what happens when you pinch pennies.

[akjfhasfuhef]

customer value only exist [in current US corporate culture] when you can use it to extract actual monetary value.

QA exists to keep the sales/avoid returns/refunds. Not for pure customer value.