[ChuckNorris89]

>2) a week without a phone???

Does Apple give you a replacement before sending in your existing phone?

Maybe in the US, on Apple's homeland, but I doubt they do this in the EU. Would be cool if they did though.

Whenever I upgrade phones, I still keep my previous device around so that when I had to send my last gen to the service, I can always quickly switch to the previous one for a couple of weeks until it's back

[kesslern]

In situations like this I've usually had the manufacturer provide an option to immediately ship a replacement and charge the full cost of the replacement if the device isn't received within 30 days.

[kimixa]

That's what google did for my nexus 5x when it broke - and that was over 2 years after I purchased it and out of warranty. I did get it from the play store though, and so may change depending on where you purchased it from.

Still annoying, and phones shouldn't die like that, but it was probably the best thing they could have done by that point.

[wincy]

Normally you’d go to an Apple store and there’s a good chance they’ll just give you a new phone.

[disposableuname]

I can't speak to the EU, but living in the non-California US, yes. I've gotten next-day replacements accompanied by a box for returning the bricked phone. This is accompanied by the caveat that if they don't receive the bricked phone in something like 30 days, you're on the hook for the full purchase price of the replacement they sent you.

[jdkjs]

In the EU too.

[KennyBlanken]

You can walk into an Apple store and walk out with a replacement.

If you had backups running to your Mac or PC (which can happen over WiFi automatically when both the phone and mac are on line power), you've got a whole-device backup that will have you up and running as fast as it takes the backup to restore.

[pjerem]

If you backup to iCloud, you can even walk out with the phone showing a progress bar while it is restoring to the exact state you left the older.

[bsagdiyev]

I'm pretty sure you can just go to an Apple store and be taken care of. No physical stores, or real people at deal with at Google, is a problem.