[1970-01-01]

>>I answered the email very briefly and said I will be happy to answer with details as soon as we have a support contract signed.

This made my day. If a wealthy individual takes your tools and then calls for help while fixing-up their shed with said tools, do not move a muscle until you agree on the fee.

[t0mas88]

I expect they'll gladly sign a support contract with Daniel.

As a commercial SaaS vendor we received these same emails from all of the major banks / insurance companies. It's interesting to see that we got some on the Monday after the issue was discovered and some a few weeks later, with some showing a clear understanding of the risk in the context of our product and some looking like a standard copy/paste. Gives you a rare behind-the-scenes view of the information security practices of these companies.