[commandlinefan]

I had the same thought - the e-mail really wasn't that unreasonable, coming from the perspective of somebody who didn't realize there was no support contract in place (and maybe didn't even understand how that could happen). Haxx's response seems similarly reasonable - we don't have a support contract, let's get one in place and then move forward from there. This really seems to be an object lesson that if you're depending on somebody for business-critical infrastructure, make sure they have a reason to support your business.

[notyourwork]

I agree, the response was reasonable. My frustration is with this hackernews thread and the constant judgement and snarky attitude we give to less tech literate folks. If everyone understood tech, we wouldn't be paid nearly the salaries we are for what we do.