[PragmaticPulp]

> Is downtime an actual, business-killing problem in practice? In my experience, very rarely so

Of course it is. If you make a service that other people use as part of their workflows or business, they will be switching providers if you’re the only one that routinely goes down.

This is also a slippery slope. If your engineering team is in the habit of shrugging off downtime as no big deal, it tends to get worse and worse as time goes on, staff turns over, systems scale up, and load increases. If you can’t manage to keep downtime to a minimum when you’re small, it’s going to be much worse when you’re bigger.