[kodemager]

You’d wonder why they have corporate sales. I’ve worked in enterprise for a long time and we’d laugh at the notion whenever someone suggested we buy any Google service because easy access to phone support when things go wrong is one of the key selling points in enterprise.

It’s why Microsoft has done so well for itself in this area over the decades. Sure Office helps, but the fact that your operations guys can be on the phone with their Seattle based offices, and get hourly updates where Microsoft calls you, when something big goes wrong is pure gold to any IT manager in any enterprise. Not only because it lets you solve issues faster, but also because you can tell the organisation that IT is on the phone with Microsoft’s head offices and you are working on a solution with them.