[theothersen]

I tried it, they are responsive and helpful.

A bug I reported is actually sent to the development team, and it's fixed. It took 5 weeks, though.

[Semaphor]

Hah, I had a bug/request for clarification (their rewriting of media queries), it got escalated 2 times to the dev team, and it took 2 or 3 weeks to get that answer :D

Had one other contact that was handled by normal support, that was just a day.