[doctor_eval]

I understand this. And in your case maybe it makes sense. But does the enterprise ever consider the cost of making the finance clerks miserable? These costs can be in terms of staff retention, acquisition, and especially efficiency.

Honest question. I’ve done consulting in big-E (telco) and internal user ergonomics are more often than not thrown under the bus in the name of pet product feature from some noisy but inexperienced stakeholder that are not needed in practice. This doesn’t apply to your example, but in my case compliance was already considered, and didn’t change often. Yet still, they seemed to hate the internal users.

I always felt that there was an economic case to be made for making users lives less miserable, and I’ve come to the conclusion that in most cases enterprise software is bad due to cultural and political reasons (lack of ability to say no to stupid features, lack of discipline around feature implementation, lack of domain knowledge, artificial time pressure, etc) rather than economic reasons.