[mchusma]

But human support is not free, and that is the point. Yes, everyone wants 24/7 support in the channel they want, with someone in country, highly trained to answer all their questions.

Can you have this? Sure! It's expensive though.

In reality, there are tradeoffs. Paid support plans solve some of this, allowing customers to self select into buckets. However, this is problematic as when something is going wrong they typically don't want to pay more.

In general, I think there are free lunches to be had. Good documentation that is well structured and browseable, and staying away from the phone are generally good. (Phone is both synchronous and typically more time consuming, although not always).