[beerandt]

All factors baked into the managers decision to accept special orders.

This is just the server disagreeing with both the boss and customer, and then wondering why they might be having a problem with a satisfaction based compensation system.

[cxr]

I agreed with your earlier comment and was disappointed to see it in the grey, but both your follow-ups have been lacking, esp. on staff having a problem with something that the management doesn't voice a problem with.

You're ignoring circumstances where the boss okays the thing but doesn't adjust their perspective and still holds the staff to the same expectations—to deliver as if under the same parameters, when the parameters have obviously changed.