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by acranox
1613 days ago
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The problem is that you don’t know how long the outage will be when it starts. I once saw a large outage start, everyone jumped on to troubleshoot, thinking it would be an hour. 8 hours later it’s still an outage, and everyone is still on and burned out. Management should have told half the people who jumped on at the start to go away and be prepared for a phone call in 8 hours to provide relief. |
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