[closeparen]

Internal users are a captive audience. One of the key functions of middle management in a tech company is to enforce that internal platforms are used wherever applicable, no matter how bad they are or how much internal customers don’t want to, to promote consistency and synergy across the org. Open source is a more competitive landscape.

[carlmr]

This at least has applied everywhere I've worked. If people choose to use it, it's often a good tool, if people are forced to use it, there's no incentive to deliver.