[chrishas35]

I think the issue is that so many of us were brought in on something pretty simple, "GMail for Domains", that has become so much more than we ever asked for. And in return we've gotten a lesser product (the Google accounts are handicapped in many ways) and a painful migration experience to leave (see inability to take Google Play purchases as one example). It's a terrible bait and switch now that they have years of history to amplify the pain of leaving.

You're right the fee is not unreasonable for the services offered, especially compared to the competition. But given it's not really what many were actually after (we just wanted a @example.com gmail account!) and are left with a handicapped account, why would we want to pay up?