[throwawayboise]

There are hundreds (maybe thousands) of IRS offices across the nation where you can go and deal with them in person. Most towns of any significant size have one. You probably need to make an appointment, etc. but it is still possible to deal with them face-to-face, and once you get in there you are talking to someone who has back-office access not available to the public and are able to deal with a lot of problems (e.g. a mistake on some form, or a missing document) immediately.