[jamesbriggs]

I think the use case of chatbots is better solved with open domain Q&A (eg https://www.pinecone.io/learn/question-answering/). The focus of most chatbots seems to be on answering questions, but wrapping it up in a nice interface. That's fine but the chatbot can only answer (accurately) questions that have an answer somewhere (probably buried deep in some Q&A pages). It's much more user-friendly imo to have a Google type interface where you can answer a question, and return answers, or at least get an idea of where the answer is - and open domain Q&A does this fairly well (as proven by Google)